FAQ

FREQUENTLY ASKED QUESTIONS

Where are you located?

109 Strawberry Alley, Clarksville , TN 37042

 

What our your hours of operations? Follow our IG @sneaker_riots for any updates regarding extended hours or closures. 

Sunday/Monday/Tuesday: Closed

Wednesday/Thursday/Friday: 5-8pm

Saturday: 12-7pm

 

Do you ship worldwide?

No - At this time, we only process and ship orders within the United States. Hopefully we are able to expand in the near future.  

 

How long will it take for my order to arrive?

Most orders are prepared for shipping within two (2) business days after your place it.  When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information.  

 

What are the requirements for pick up orders?

All pickup orders will require the credit card that was used to place the order and matching identification. No exceptions will made. 

 

Why was my order canceled?

There are several reasons for an order being canceled.  We will contact you if your order cannot a be fulfilled and provide you an explanation.  Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

 

What happens if my package is returned to Sneaker Riots LLC?

If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee, and a 30% restocking fee. This includes if you refuse the delivery or it cannot be delivered by the carrier. 


What is your return policy?

We do not accept returns or exchanges; ALL SALES ARE FINAL. Please refer to our Refund & Returns Policy for additional information. 

 

Are all the items you sell authentic?

Sneaker Riots LLC sells only 100% authentic products.  We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell.

 

Does Sneaker Riots LLC buy or trade shoes?

We do “cash out” shoes for a reasonable negotiated price. However, we are currently only buying dead stock items. You can contact us at shopsneakerriots@gmail.com or on Instagram @sneaker_riots if you have dead stock items and at a reasonable price.

Do I have to pay sales tax?

If you are purchasing online from outside of Tennessee, you are not subject to sales tax.  You pay the list price for the item, plus shipping. ALL in store sales will incur sales tax.